• Pre-purchase questions
• Installation problems
• Server Configuration Problems
• Upgrading your package or moving to another server
• How do I?
• Administration Backend
• Software Settings and Configuration Questions & Problems

• Products:
  • Phpauction XL
  • Phpauction EP
  • Phpauction GPL
  • Phpauction Reverse
  • Phpauction Classifieds
  • Phpauction Trading

FAQ's list by category

Pre-purchase questions

Are additional key-files available for Phpauction packages?

Can be my Phpauction software customized in my own way?

Can I charge fees or a payment process in all your packages?

Can I edit the look and feel in the encrypted version? Which are the non-encrypted files?

Can I modify the design layout of Phpauction?

Can I modify the text on the site such as the Copyright note?

Can I run Phpauction products on Windows?

Can I use the same Phpauction license for different installations but under the same domain? IE: www.yourdomain.com/ and yourdomain.com/auction2/

Do I need PHP installed with GD libraries support?

Does Phpauction GPL need a key-file? Can it run in more than one domain?

Does Phpauction provide telephonically support?

Does Phpauction support right to left languages?

How complicated will be the translation to another language?

How do I know if I need the standard encrypted version or the source code one?

How do I know if my server is compatible with Phpauction?

How does Phpauction provide support?

I am not sure about my final URL. How should I fill the registration form?

I am using a Phpauction package but I didn't buy it from you. Can I receive support?

I will need an extra key file for development reasons. Are they available?

In the non-encrypted version are all the files non-encrypted?

What are Reverse auctions?

What is Phpauction Trading software for?

What is the advantage of XL against the other packages?

Which are the differences between your packages?

Which Phpauction standard auction package is right for me?

Why do I need a key-file to run Phpauction software? (Except GPL)

Installation problems

After installation I receive the following error: Warning: touch(): Unable to create file /phpauction/uploaded/cache/purge because Permission denied in /phpauction/uploaded/cache/purge or similar error

Fatal error: SourceGuardian Loader - script was encoded for another version of zend engine

I downloaded the package .zip file but it's empty or 0 Kbytes?

I installed Phpauction following the steps listed on the installation manual, I checked all the directories and files permissions and they are as requested but I still cannot run Phpauction. What can I do?

My installation does not work fine or fails at install4.php

The installation program does not start. It shows a blank page

Which permissions and on which files do I have to set to run Phpauction?

Server Configuration Problems

Duplicate listings in Category page. If there is one item in a category - when going to that category page to view listings, that item is *duplicated* both in the Category Gallery and in the list of auctions for that category. Also you can't add categ

How can I disable the SSL setting? I am having problems with it.

I edited a file and received the following error: Warning: Cannot modify header information - headers already sent by (output started at www/phpauction/includes/messages.EN.inc.php:2422) in /www/phpauction/header.php on line 15 or similar.

I get this message on the home admin page: Warning: your installation script is still present in the "admin" directory... What should I do?

I have a Source Guardian error message warning like: "Warning: SourceGuardian: Unable to register functions, unable to load in Unknown on line 0..."

I receive an error message related with the file .fre or .lin file (IE: file ixed.4.3.2.fre or ixed.4.4.lin). What can it be?

I receive the following error: Parse error: parse error, unexpected T_VARIABLE in /www/phpauction/includes/messages.EN.inc.php on line XXX when editing/translating the messages file

I receive the following error: Warning: touch(): Unable to create file /phpauction/uploaded/cache/purge because Permission denied in /phpauction/cron.php on line or similar related to the file uploaded/cache/purge and cron.php

I receive the following error: "Warning: SAFE MODE Restriction in effect". What can I do?

I receive this error: Warning: main(/var/www/auctions/includes/messages..inc.php): failed to open stream: No such file or directory in /var/www/auctions/includes/messages.inc.php on line 47

Upgrading your package or moving to another server

I change my installation URL; do I need a new key-file?

I want to install Phpauction under another URL; do I need to buy the package again?

Once upgraded, how do I migrate my current database to the new one?

How do I?

NOTE: Please note this section explain generally all our products and versions. It contains some data not applicable to all of them neither in all the versions.

How do a user post a Wanted Item?

How do I add an additional language?

How do I add and administrate FAQs?

How do I add and administrate news?

How do I add my own links and images in my site pages?

How do I allow users to create an About me page?

How do I buy a new key-file?

How do I change fonts and colors?

How do I change my key file information?

How do I change the About Us text?

How do I change the ads (banner) positions in my site?

How do I change the money format?

How do I change the subject and body text of emails sent by the system?

How do I change the Terms & Conditions text?

How do I change the user interface text and error messages?

How do I customize the look & feel of my Phpauction site?

How do I edit the categories list so they appear in alphabetical order in the home page?

How do I include new theme colors for web stores?

How do I modify the database data?

How do I modify the text of the e-mail messages automatically sent to my users?

How do I prevent my users to use undesired words?

How do I proceed to install Phpauction considering I am using cpanel to administrate my server?

How do I run the same Phpauction installation under two different domains using a domain redirection?

How do I see my site statistics?

How do I set the best payment system to get paid by my users?

How do I set the proper permissions for Phpauction files and directories?

How do I set the users sign up settings form in my site?

How do I set up a cronjob to run cron.php periodically?

How do I set users fees? Not applicable for GPL

How do I show my categories in the homepage and define how many?

How do I take off the Sell an Item link?

How do I translate Phpauction package into other language?

I just want to use one language, how do I remove the choose language selection in the home page?

Where should I upload the key file?

Administration Backend

How do I get patches from bugs or problems? Updates & Upgrades Tool

I cannot run the Upgrades and Updates tool from my administration backend

Where should I upload the key file?

Software Settings and Configuration Questions & Problems

How do I set up a cron job to run cron.php?

I change the fonts and colors settings but it is not reflected on the site and/or shows an error that CSS file cannot be modified.

I forgot my admin password. What can I do?

I have activated SSL support and receive the following error: Missing or wrong Phpauction Key.

I have just realized that system e-mails to hotmail accounts are not received by users. All other users with pop / isp providers accounts do receive e-mails.

I receive the following error: Missing or wrong Phpauction Key. What can I do?

I set my SSL server through the administration back-end but it seems it doesn't work. I receive an error message stating the page cannot be accessed or my page gets hung down.

I try to upload my logo from the admin backend but it does no change. What can I do?

I want to have a more professional email when sending a invoice. It now is a simple text file. Looks plain.

In Admin > Auctions > Auctions Extentions Settings, if I put any value in I got this error: Error: update PHPAUCTIONXL_auctionextension SET status='enabled', timebefore=30, extend=60 Unknown column 'timebefore' in 'field list

Phpauction seems not to send any e-mail to the user. Do I have to set something in the admin back-end in order to work this out?

The signup confirmation URL in the confirmation e-mail users receives when they sign up seems not to work. What can I do?

Where can I reset the size of allowable pictures?

Phpauction XL

I would like to know what the feature Special categories in XL really is. What is it? How does it work?

Building Niche sites with Phpauction XL

Can Phpauction XL run only under the domain name I provided when I purchased it?

How can I display more auctions in the browse page?

I want to have a more professional email when sending a invoice. It now is a simple text file. Looks like plain.

Proxy bidding (aparent bids error)

Phpauction GPL

Can I charge fees or a payment process in the GPL package?

Can I collect fees from user with Phpauction GPL?

Can I modify - distribute -sell Phpauction GPL?

Why do I have to pay for GPL software? Isn't it free software?